Clients

December 2023 - Present

Collaborated with the international team to develop and revise training materials using Adobe Suite and Microsoft PowerPoint. I applied instructional design principles to create visually engaging and user-friendly documents that effectively aligned with learning objectives. Additionally, I managed the design, editing, and layout of training materials, ensuring high-quality production while adhering to company guidelines and standards.

June 2022 - October 2024

I specialized in transforming complex information into clear, engaging, and accurate instructional content. My expertise in instructional design allowed me to create learning materials that resonated with diverse audiences. I efficiently managed and prioritized content requests, ensuring timely and precise publication while maintaining a high standard of quality. My role also involved conducting comprehensive content audits to ensure ongoing accuracy and relevance. I cultivated strong relationships with human resources and key business stakeholders, providing expert consultation on content development and hosting within Workday Learning. (Previously Droopal/Totera)

Aug 2023 - Jan 2024

I managed the transfer of content from Wisetail LMS to Smartsheet, overseeing a portfolio of 7 brands. I implemented a cycle for auditing and updating content, streamlined new content additions, and created a dashboard for higher management to monitor content dynamics effectively. (WiseTail)

Nov 2022 - Feb 2023

I provided critical user support, managed detailed reporting, merged complex user data, and expertly configured and assigned instructor-led courses. Additionally, I handled a wide range of tasks and urgent needs that arose in the inbox, ensuring seamless operations and prompt resolutions. (Corner Stone)

Dec 2021 - Jun 2022

Served as the lead LMS administrator, updating learning materials and developing impactful learning solutions. Managed multiple projects, collaborated with third-party consultants, and ensured content quality and effectiveness. Led the design and implementation of various training materials and facilitated sessions across different formats, including classrooms, webinars, and workshops. (Absorb)

Oct 2021 - May 2022

Aided in the transition from Talent LMS to Docebo, assisting with LMS maintenance, including uploading and testing SCORM packages, creating a support flow, onboarding learners, and optimizing the portal. I also managed learner problem tickets through HubSpot, using the data to inform decisions for further LMS optimization. (Docebo previously Talent)

Jan 2015 - Oct 2021

I led the design, programming, and maintenance of the Learning Management System, incorporating instructional design to create a cohesive learning experience. I identified and communicated opportunities for process and quality improvements, offering strategic feedback on usage, defects, and enhancements. I designed all LMS elements and developed resources to train and support learners, while also partnering with stakeholders to manage the course asset library. Additionally, I developed standardized tools and reporting systems for continuous access to learning data and managed the tracking of course revisions and history.